Covenant Health Receives HFMA 2022 MAP Award for High Performance in Revenue Cycle

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Covenant Health in partnership with Ensemble Health Partners has been named as a recipient of the 2022 MAP Awards for High Performance in Revenue Cycle, sponsored by the Healthcare Financial Management Association (“HFMA”). As a national award winner, Covenant Health met industry-standard revenue cycle benchmarks and implemented the patient-centered recommendations and best practices embodied in HFMA’s Healthcare Dollars & Sense® initiatives and achieved outstanding patient satisfaction.

“Our decision to partner with Ensemble has proven to be an excellent one,” said Stephen Forney, MBA, CPA, FHFMA and Chief Financial Officer, Covenant Health. “They effectively manage a comprehensive range of processes that helps our health system collect payment for services and, most importantly, they build those processes around our patients’ needs.”

“It’s an honor to receive this award in partnership with Covenant HealthThis award is a result of our strong working relationships with their team and our shared mission of redefining the possible in health care,” said Ensemble Founder, President and CEO Judson Ivy. “At Ensemble, we are dedicated to continuing to deliver technology-first processes with people-first service to drive financial performance improvement for hospitals and health systems.”

Ensemble, the industry leader in health care financial management services, has served as Covenant Health’s strategic revenue cycle partner for three years. The partnership drives financial performance in support of exceptional patient care. Ensemble partners with more than 300 hospitals across the U.S. to improve financial outcomes and patient experiences by bringing effectiveness, efficiency and clarity to the revenue cycle. Ensemble deploys patented technology combined with more than 1,200 documented best practices across the entire revenue cycle, from patient engagement to account resolution, to drive an average net revenue lift of 5% for full outsourcing clients.

Award recipients are acknowledged as industry leaders and share proven strategies with their colleagues. The award was formally presented on June 26 during the HFMA Annual Conference.

“Congratulations to all of our winning organizations, which have not only adopted HFMA’s Best Practices for Patient Financial Communications but also achieved excellence in revenue cycle overall,” said HFMA President and CEO Joseph J. Fifer, FHFMA, CPA. “These exceptional organizations have superior processes for communicating complex financial issues to patients in understandable ways.”

Created by and for health care leaders, HFMA’s MAP initiative sets the standard for revenue cycle excellence in the health care industry. MAP is a comprehensive strategy that allows organizations to measure revenue cycle performance using the industry-standard MAP Keys; apply evidence-based strategies for improvement; and perform to the highest standards to improve financial results and patient satisfaction.

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